30 days, no questions asked, full refund. Email us or open a ticket. That's it.
01.The promise
30 days from purchase, no questions asked. If you decide TradeCamp isn't for you, email us and we'll refund the full purchase price.
We'd rather lose the sale than have a camper stuck with something they don't use. That's the whole policy.
02.How to request a refund
Two paths, pick whichever you prefer:
- Open a support ticket from your account at /account/support/new and select the category "Refund request."
- Email support@tradecamp.com from the address you used to sign up. Include your order number if you have it handy.
03.What happens next
We aim to process every refund within 3 business days, but the actual return to your card or bank can take 5–10 business days depending on your payment method and bank.
We'll send an email confirmation when we issue the refund. You don't need to do anything else.
04.Course access after a refund
When we issue your refund we close your access to the paid course content, including the related community channels. Free content (the homepage preview lesson, the blog, the public knowledge base, your own journal exports) stays available to you.
Your account itself stays open. If you change your mind later, you can re-purchase at the prevailing price.
05.After 30 days
We don't have an automatic refund window after 30 days. We do consider case-by-case requests when a camper has had an unusual hardship (medical, family loss, etc.) — write us and explain. We'll do what feels fair.
06.Camper Pass — the 12-month membership
Camper Pass is a 12-month membership, either paid annually upfront or in 12 monthly installments. Both options carry the same commitment: you keep access for a full year, you owe the full year.
- Annual upfront: paid in full at signup. No refunds for the unused portion if you stop showing up — you still keep access for the full year.
- Monthly installments: 12 monthly charges. If you request cancellation in month 8, you still owe the remaining 4 monthly payments and keep access through month 12.
- After your first 12 months, monthly campers can cancel any time from /account/billing — access ends at the next billing date and no further charges happen.
- First-week refunds: if something is fundamentally broken on our end (you cannot access the community, the content doesn't match the pitch), email us within 7 days of your first charge and we'll refund.
07.Chargebacks
Please email us before initiating a chargeback with your bank. Chargebacks cost us a fee, and we'll refund you faster directly than a chargeback dispute will. Repeated chargebacks without contacting us first may result in account suspension.
08.Contact
Refund questions: support@tradecamp.com, or any open support ticket.